Tesla is recalling over 475,000 Model 3 and Model S vehicles

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GILDude

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My 2017 Model S is covered by the recall and I got an email from Tesla this morning advising me to schedule an appointment (which I did). The issue is that the latch and striker are potentially mounted too far back so that the secondary latch can not engage. This is that latch that when you release the hood latch, prevents the hood from actually opening more than a couple of inches and you have to release a second latch to actually fully open the hood. I know mine is working, but there is at least a potential that it is out of tolerance so I will go in next week to have the recall check performed.
 
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Happy Medium

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Ouch, that's a very significant portion of all Tesla's on the road in the USA, and it's not like Tesla has a large network of repair centers.

While I hate dealerships with regards to purchasing cars, this is one of those times where the lack of dealerships overall is going to bite Tesla and its customers. Unless there's a big network of Tesla-experienced non-dealership repair shops that I don't know about?
 
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johnnoi

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How long before Elon takes to Twitter regarding NHTSA "interference"?

He managed to conveniently dump his stock before this so he probably doesn't care as much as he would have otherwise

Stupid comment since he actually gained shares with his exercising of options. The ones he sold were to pay the tax on the options.
 
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bthylafh

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RobStow

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Ouch, that's a very significant portion of all Tesla's on the road in the USA, and it's not like Tesla has a large network of repair centers.

While I hate dealerships with regards to purchasing cars, this is one of those times where the lack of dealerships overall is going to bite Tesla and its customers. Unless there's a big network of Tesla-experienced non-dealership repair shops that I don't know about?

I don't see this as being much of a problem. The issues these recalls deal with don't touch the engines and batteries and other things that make a BEV different from an ICEV. This skills and tools to fix this are already available in every good garage and autobody shop that fixes ICE cars.
 
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ranthog

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Ouch, that's a very significant portion of all Tesla's on the road in the USA, and it's not like Tesla has a large network of repair centers.

While I hate dealerships with regards to purchasing cars, this is one of those times where the lack of dealerships overall is going to bite Tesla and its customers. Unless there's a big network of Tesla-experienced non-dealership repair shops that I don't know about?

I don't see this as being much of a problem. The issues these recalls deal with don't touch the engines and batteries and other things that make a BEV different from an ICEV. This skills and tools to fix this are already available in every good garage and autobody shop that fixes ICE cars.
That sort of thing takes time to build out as you would need to negotiate rates with thousands of shops to handle the repairs. Something other automakers don't have to build out.
 
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iAPX

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I wouldn't mind about these problems if I were to buy a car: they are to be expected from any car manufacturer, what differentiate them is the way they handle it.

I would be more concerned about software update OTA without any regulation, certification or oversight from authorities.
Remember the Model 3 brake system efficiency were modified by an OTA after vehicle certification, that time to improve braking, but what if a new version goes the other way or interact badly in some edge cases with other security features of the vehicle?

OTA updates of the security features of a vehicle is not on the same category as infotainment updates or updating a map on the GPS...
 
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For those that don’t have a local repair center, this will involve a visit from a mobile tech. Not a big deal, they’ll come to your house.

Where I live, a recall like this on a BMW/Mazda/Mercedes/Mitsubishi/Audi/VW/Porsche…basically, anything but the US big 3, Honda or Toyota…would require me to drive nearly 500 miles round trip to have it performed. Tesla’s actually way ahead of most of the auto makers in coverage around here.

Even with a local dealer, it took over a year for Dodge to replace a recalled steering ball joint on my truck. That’s a lot more critical than maybe losing a rear view camera on the 3. You didn’t see snarky comments on Jalopnik about that, but it does illustrate that “real” automakers aren’t good at the recall game.
 
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AusPeter

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Definitely wouldn't want the frunk popping open.

Nope - that's a bad one. Recalls seem to be fairly common (my Kia has been subject to three) for minor issues, but that one has the potential to be disastrous.
The hood of my Forester seems to not be solidly constructed and it flutters a lot when driving at highway speeds. I keep having this nightmare that the hood will fly open when I am on the road. Now having seen this Tesla recall I just know my nightmares will get worse.
 
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In two years and change owning a Model 3, our only repair experience was for a rattle in the driver front pillar (between windshield and side window.) I have to say, the whole experience from setting appointment to driving a Model S loaner during the couple of hours it was being fixed, to receiving a fixed car at the end was as good as any I've had in my many years of owning cars. But it remains to be seen if such a large number of service needs at once will overtax their service system. For the Model 3 recall, it is immediately obvious if the rearview camera is working or not, so I'm not really sure why that is even a mandatory recall instead of a warranty repair if it fails.
 
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ranthog

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For those that done have a local repair center, this will involve a visit from a mobile tech. Not a big deal, they’ll come to your house.

Where I live, a recall like this on a BMW/Mazda/Mercedes/Mitsubishi/Audi/VW/Porsche…basically, anything but the US big 3, Honda or Toyota…would require me to drive nearly 500 miles round trip to have it performed. Tesla’s actually way ahead of most of the auto makers in coverage around here.
You'd probably also have had to make a 500 mile round trip to buy one of those cars. So probably most of the cars in your area have a local dealership that doesn't require a 500 mile round trip.
 
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ranthog

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In two years and change owning a Model 3, our only repair experience was for a rattle in the driver front pillar (between windshield and side window.) I have to say, the whole experience from setting appointment to driving a Model S loaner during the couple of hours it was being fixed, to receiving a fixed car at the end was as good as any I've had in my many years of owning cars. But it remains to be seen if such a large number of service needs at once will overtax their service system. For the Model 3 recall, it is immediately obvious if the rearview camera is working or not, so I'm not really sure why that is even a mandatory recall instead of a warranty repair if it fails.
There are a couple reasons:
1) It affects a safety system. This is why my 14 year old Corolla got its air bag replaced for free in a recall.
2) The part is defective and is likely to fail. People outside of warranty deserve to have it replaced for free as well.
 
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DovePig

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Definitely wouldn't want the frunk popping open.

Nope - that's a bad one. Recalls seem to be fairly common (my Kia has been subject to three) for minor issues, but that one has the potential to be disastrous.
Nah, I am sure the FSD would stop the car safely if the frunk popped open when driving... ;)

(I'll go get my coat)
 
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jock2nerd

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It's a bit sour grapes, but stuff like this makes me glad I wasn't able to snag that used (and subject to this recall) Model 3 earlier this year. I live almost two hours away from the nearest Tesla service center so it'd be extra super inconvenient every time it'd need work.

You would, most likely, be covered by Mobile Service.

Telsa comes to you, either in your driveway or your office parking lot.
 
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In two years and change owning a Model 3, our only repair experience was for a rattle in the driver front pillar (between windshield and side window.) I have to say, the whole experience from setting appointment to driving a Model S loaner during the couple of hours it was being fixed, to receiving a fixed car at the end was as good as any I've had in my many years of owning cars. But it remains to be seen if such a large number of service needs at once will overtax their service system. For the Model 3 recall, it is immediately obvious if the rearview camera is working or not, so I'm not really sure why that is even a mandatory recall instead of a warranty repair if it fails.
There are a couple reasons:
1) It affects a safety system. This is why my 14 year old Corolla got its air bag replaced for free in a recall.
2) The part is defective and is likely to fail. People outside of warranty deserve to have it replaced for free as well.

I’d guess it has more to do with it being part of a broader design or manufacturing defect rather than being a one off failure. The airbag control module in my 25yo civic is dead and I have to pay a dealer to get it replaced. Not sure what the rationale is, but multiple local mechanics have said they can’t do it.
 
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Keep in mind that while the volume is large, the actual repair takes much less time in an ev with less parts than an equivalent gas car.

These recalls have to do with a hood latch and a minor wiring harness. What does being an EV or ICE have to do with the complexity of any of these repairs?
 
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